Privacy Policy

Privacy Policy

At Spoil Your Pet, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make purchases, or interact with us.

1. Information We Collect

We collect personal data from you when you use our website or services. The types of personal information we may collect include:

  • Personal Identifiable Information: Name, email address, postal address, phone number, and payment details.
  • Account Information: Username, password, and order history.
  • Payment Information: Credit/debit card details and billing information (Note: Payments are processed securely through third-party providers).
  • Technical Information: IP address, browser type, device information, and browsing activity on our website.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process your orders and deliver products to your address.
  • To communicate with you about your order status, shipping, or any customer service inquiries.
  • To send marketing communications, promotions, or updates (only if you have opted-in).
  • To improve our website and customer service based on your usage patterns and feedback.
  • To prevent fraud and ensure the security of our website and services.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular monitoring to prevent unauthorized access, disclosure, or misuse of your data.

We only work with third-party partners who adhere to strict data protection regulations and who provide secure services.

4. Sharing Your Information

We may share your personal information in the following circumstances:

  • With service providers who assist us in processing payments, shipping products, or improving our website services.
  • To comply with legal obligations, such as responding to lawful requests by government authorities or complying with legal processes.
  • For business transfers, such as in the case of a merger or acquisition, where your personal data may be part of the assets transferred.

We will never sell or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to correct: You can update or correct any inaccurate or incomplete personal information.
  • Right to delete: You can request the deletion of your personal data in certain circumstances.
  • Right to withdraw consent: If you have given us consent to process your data, you can withdraw it at any time.
  • Right to object: You can object to the processing of your personal data in certain situations, including direct marketing.

To exercise these rights, please contact us at the details provided below.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve functionality. You can choose to accept or decline cookies via your browser settings.

For more information, please see our Cookie Policy.

7. Marketing Communications

We may send you promotional emails, newsletters, or updates if you have opted in to receive such communications. If you no longer wish to receive these, you can unsubscribe by clicking the “unsubscribe” link in the email or by contacting us directly.

8. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, we will post the updated policy on this page and update the effective date. Please review this policy periodically to stay informed about how we are protecting your data.